Support

Dedicated Support Desk: Post -implementation support

Kilimanjaro ensures that every client has access to the ongoing support that they require. Kilimanjaro has a dedicated support desk in order to provide better service to our clients. All calls channeled through the support desk, are logged and tracked. The support desk will take ownership of your ticket, and track it through until you are satisfied that it has been resolved

Upgrading your MYOB EXO Business Software

The annual licence fee you pay to MYOB entitles you to the very latest program releases and upgrades. Although the process of upgrading is fairly straightforward, it should be done by a qualified implementer to eliminate the risk of error. Kilimanjaro is able to provide this service at a very reasonable cost, due to our experience and efficiency at upgrading client sites.

Phase 2 - Tuning up and adding functionality

You have already implemented Exonet. Your team is familiar with the system, and you are ready for Phase 2. You need good independent advice on how to use the power of your system to improve your efficiencies. You may want to add an additional module, or activate some functionality that  already exists in the modules you have. Out team has had excellent results in assisting companies to improve efficiencies, saving time, money, and stress.

Site audit - Rectification and completion

Unfortunately, it happens. You may have selected the wrong software, or the wrong implementation partner. There is no going back. We are able to help you pick up the pieces, and move forward. The four key element to a good implementation are:

• Understanding your requirements
• Getting the data right
• Getting the forms and reports right
• Training your team

Data Migration

You need to move your historical data over to your new system. Our data experts will help you to decide what information is critical, and what is nice-to-have. You can then decide on the cost vs the benefit. We will write scripts to move the data accross, and make sure everything balances before you go live.

Specialist Accounting Advice

Being part of the Baskin Clarke Group means that we can provide specialist accounting advice for both IT and related accounting issues, during the implementation and beyond..

 Take a look at our F.A.Q

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